how do I wash my bandana or hankie?
wash only in cold water with like colors. slight fading is to be expected because of the hand-dyeing. iron the bandana or hankie print side down on the cotton setting.
why is my bandana a different shade of color than the one pictured on the website?
during hand-dyeing, the bandanas are lowered into the dye pot and are saturated a bit differently from each other. furthermore, as the dye is spent we add a little more of this or that. this makes the shade and depth of color on each bandana just a little bit different. this is one of our favorite things about these products, making them truly one of a kind.
what is your return policy?
we only accept returns or exchanges of goods purchased directly from jenni earle. goods purchased from our stockists must be returned to the store from which it was purchased.
we accept any item for a refund within 14 days of delivery, provided they are in their original condition. to begin a return, contact us at firstname.lastname@example.org within 14 days of delivery to receive return instructions. when your item is received, we will credit the card used to make the original purchase minus shipping and handling.
if you are unhappy with your item, we are happy to offer exchanges of the same item(s) on all jenni earle goods. contact us at email@example.com within 14 days of delivery to being the exchange process.
do you do custom work?
yes, we do. please write to firstname.lastname@example.org to find out more.
please note: there is a custom design fee of $250 and a 100 pcs. minimum for the order (wholesale pricing) of a custom bandana.
do you ship internationally?
yes! international orders are shipped via DHL. DHL typically takes 3-5 business days. our basic charge for International shipping is $30. however, there maybe an additional charge at the time of delivery.