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FAQ

how do I wash my bandana?

wash only in cold water with like colors. slight fading is to be expected because of the hand-dyeing. iron the bandana or hankie print side down on the cotton setting.

why is my bandana a different shade of color than the one pictured on the website?

during hand-dyeing, the bandanas are lowered into the dye pot and are saturated a bit differently from each other. furthermore, as the dye is spent we add a little more of this or that. this makes the shade and depth of color on each bandana just a little bit different. this is one of our favorite things about these products, making them truly one of a kind.

what is your return policy?

we only accept returns or exchanges of goods purchased directly from jenni earle. goods purchased from our stockists must be returned to the store from which it was purchased.

we accept any item for a refund within 14 days of delivery, provided they are in their original condition. to begin a return, contact us at support@jenniearle.com within 14 days of delivery to receive return instructions. when your item is received, we will credit the card used to make the original purchase minus shipping and handling.

if you are unhappy with your item, we are happy to offer exchanges of the same item(s) on all jenni earle goods. contact us at support@jenniearle.com within 14 days of delivery to being the exchange process.

do you do custom work?

yes, we do. please write to kari@jenniearle.com to find out more.

please note: there is a custom design fee of $850 and a 75 pcs. minimum for the order (wholesale pricing) of a custom bandana.

when will i get my order?

we ship using USPS.  
Domestic shipping is free for orders over $50.
We ship on Mondays, Wednesdays and Fridays, national holidays excepted.
Please allow three (3) - five (5) business days for delivery, once confirmation email with tracking number has been received.

PLEASE NOTE: BASED ON RESTRICTIONS TIED TO THE COVID-19 RESPONSE, PACKAGES MAY TAKE LONGER TO ARRIVE. INTERNATIONAL DELIVERIES MAY BE DELAYED UP TO 2 WEEKS INTERNATIONAL SHIPPING.

Questions about domestic shipping options? email shipping@jenniearle.com.

do you ship internationally?

yes! We ship internationally to most locations USPS services. We are not responsible for customs fees incurred from importing goods. Please allow up to ten (10) days from shipping confirmation to receive International packages.

Questions about domestic shipping options? email shipping@jenniearle.com.